Shipping policy

At Coeur de Verre, every stained glass piece is handcrafted in our Blue Mountains studio and packed with a frankly ridiculous level of care. Below is everything you need to know about how your order travels from our hands to your home.

 

 

1. Processing Times

Stained Glass Pieces (Ready-Made):
Please allow 1–3 business days for us to prepare, wrap, and package your piece.

Custom Commissions:
 Processing time varies depending on materials availability, scale, and design complexity (you’ll be given an estimated timeframe before we begin).

Digital Patterns:
 Instant download. No shipping required.

Physical Patterns:
Please allow 1–3 business days for us to produce & package your vinyl pattern.

 

 

2. Packaging

We hand-wrap every piece using upcycled and protective materials to keep your stained glass safe.
 Each parcel is packed to withstand the joys and chaos of the Australian postal system.

 

 

3. Shipping Methods & Delivery Times

Australia Orders:
We ship Australia-wide from NSW.
Typical delivery windows:

  • Standard: 3–10 business days

  • Express (when available): 1–4 business days

United States Orders:
Shipping is calculated at checkout based on total order weight.
All US orders include tracking, insurance, and signature on delivery.
Estimated delivery: 7–14 business days.
Buyers are responsible for any customs duties or taxes.


Rural or remote areas may take longer (the glass art will still be worth the wait).

 

 

4. Tracking

Once your order has been shipped, you’ll receive an email with your tracking number so we can both obsessively refresh it at 3am.

 

 

5. Shipping Fees

Shipping costs are calculated at checkout based on:

  • item size and weight

  • packaging requirements

  • location

Digital products incur no shipping fee.

 

 

6. Damaged Parcels

If your stained glass arrives damaged (rare but possible):

  1. Email us within 48 hours of delivery.

  2. Include clear photos of:

    • the packaging

    • the damaged item

  3. A replacement will be arranged once the delivery company confirms the claim.

Digital products cannot be “damaged,” so no replacement is needed — but if something’s wrong with your download, just let us know.

 

 

7. Lost or Delayed Parcels

If your order is taking longer than expected, we’ll help liaise with the carrier.
 Please note that delivery times are estimates and may vary due to carrier delays, weather events, holidays, or Australia being very big.

 

 

8. Incorrect Address

Please double-check your shipping details at checkout.
 If an order is returned due to an incorrect or incomplete address, reshipping will be at the customer’s expense.

 

 

9. Local Pickup

Not currently available unless specified for custom commission clients.

 

 

10. International Shipping

We now ship to the United States!
Shipping is calculated at checkout based on weight, as explained above.