Privacy policy

Last updated: 01/12/25

• • This Privacy Policy describes how Coeur de Verre (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase from us, or subscribe to our emails.

    1. Personal Information We Collect

    We may collect the following information:

    Information you provide directly

    • Name
      

    • Email address
      

    • Shipping and billing address
      

    • Payment information (processed securely by our payment providers)
      

    • Order details
      

    • Any information you submit via forms (e.g. contact form, custom commission form)
      
      

    Information collected automatically

    • Device information (IP address, browser type, time zone)
      

    • Website activity (pages viewed, links clicked)
      

    • Cookies and tracking used by Shopify, Meta, Google and Klaviyo
      
      

    Information from third parties

    • Payment providers (Shopify Payments, PayPal, etc.)
      

    • Email marketing tools (Klaviyo)
      

    • Advertising platforms (Meta, TikTok, Google)
      
      

    2. How We Use Your Information

    We use your information to:

    • Process and fulfil your orders
      

    • Communicate with you
      

    • Send marketing emails (only if you’ve opted in)
      

    • Improve our website
      

    • Prevent fraud
      

    • Comply with legal requirements
      
      

    3. Sharing Your Information

    We only share your personal information with:

    • Shopify, which powers our online store
      

    • Payment processors (Shopify Payments, PayPal)
      

    • Delivery carriers (Australia Post, Sendle, etc.)
      

    • Email marketing providers (Klaviyo)
      

    • Advertising platforms (Meta, Google) for ads and measurement
      

    • Service providers who help us run the business
      
      

    We never sell your personal data.

    4. Cookies

    We use cookies to:

    • Keep your cart saved
      

    • Analyse website traffic
      

    • Personalise your experience
      

    • Run ads and measure performance
      
      

    You can control cookies through your browser settings.

    5. Marketing Communications

    You may receive marketing emails from us only if you opt in.
    You can unsubscribe anytime via the link in our emails.

    6. Data Retention

    We retain your information for as long as necessary to:

    • Fulfil orders
      

    • Maintain accurate records
      

    • Meet legal and tax obligations
      
      

    7. Your Rights

    Depending on your location, you may request:

    • Access to your personal information
      

    • Correction of inaccurate information
      

    • Deletion (where legally allowed)
      

    • To opt-out of marketing
      
      

    To make a request, contact: bonjour@coeurdeverre.com.au

    8. Changes to This Policy

    We may update this Privacy Policy from time to time.
    The latest version will always be posted here.

    9. Contact Us

    If you have questions about this policy or your data, please contact:
    Coeur de Verre
    Email: bonjour@coeurdeverre.com.au
    Location: Blue Mountains, NSW, Australia